The questions we hear most, answered.
Visits, refills, boarding, grooming, daycare and payment.
Points you to the right visit, form or call. It isn't medical advice.
Visiting
Do I need an appointment?
Not for most visits. Except for surgeries, dentals, grooms and breeding, we're a walk-in clinic. Join the waitlist before you come.
Coming soon Walk-ins until 1:00 PM, then appointments from 1:00 to 5:00 PM every 30 minutes, booked online or by phone.
How does the online waitlist work?
- Join online or call (205) 426-2828 and tell us what's going on.
- Choose to see a doctor in a room or wait in your car.
- You'll get a text confirming you're on the waitlist.
- Reply "here" when you arrive.
Can I wait in my car?
Yes. A team member will come to your car and bring your pet inside. You can also wait in our waiting room.
- A doctor or team member calls you after the exam or treatment.
- A receptionist calls to take payment by phone.
- We bring your pet back out to you.
Refills
How do I get a prescription refill?
Use the Pet Portal or call ahead at (205) 426-2828. That covers prescriptions, monthly heartworm and flea and tick medication, and dog food.
Please allow 1 business day. Pick it up at the drive-through, or ask us about shipping.
Boarding, grooming & daycare
How do I book boarding?
Call us or fill out the Boarding Request form. Please allow 3 business days for us to confirm your reservation.
Pets must be current on Distemper/Parvo, Rabies, Bordetella (every six months) and Influenza. More about boarding
How do I schedule grooming?
Grooming is by appointment only. Call (205) 426-2828 to book. Drop-off and pickup are through the drive-through. More about grooming
How do I sign up for doggy daycare?
Fill out the Doggy Daycare Release form. Drop off at the drive-through, or at the front circular drive if daycare is your only service that day. More about daycare
Payment
How can I pay?
Routine care is paid at the time of service. We accept cash, personal checks (photo ID required), Visa, Mastercard, Discover, and CareCredit if you qualify.
Major surgery or a hospital stay may require a 50% deposit. Apply for CareCredit
If it can't wait.
In an emergency during our hours, call (205) 426-2828 and tell us you're on the way.
| Monday – Friday | 7:00 AM – 5:45 PMDoctors until 5:00 PM |
|---|---|
| Saturday | 7:00 AM – 11:45 AMDoctors until 11:00 AM |
| Sunday | Closed |
Small habits, healthy pets.
A tip from our team every Tuesday on Facebook. Follow us
Tuesday TipConsistency is key when teaching your pet!
Whether it's a new puppy learning the basics or an older pet working on an old habit, a little consistency goes a long way.- Use the same words. If you say "Off," don't have someone else saying "Get down."
- Keep it short. A few minutes at a time keeps them focused.
- Reward right away. Praise the moment they get it right.
Ready to come in?
Join the waitlist from home, or give us a call.